Citation:Who’s Asking What? Modelling a Large Reference Interaction Dataset. In Proceedings of the 2014 Library Assessment Conference: Building Effective, Sustainable, Practical Assessment. Sarah Durso, Steve Hiller, Martha Kyrillidou, & Angela Pappalardo, Eds. Pp. 52-62. Washington, DC: Association of Research Libraries.
This paper analyzes the content and difficulty of approximately 450,000 reference transactions recorded by the Indiana University Libraries between 2006 and 2013.
